Scroll Down to Read More

Frequently Asked Questions

Are Pets Allowed?
Sorry no pets are allowed at the Oceanfront Estate or the San Remo Villa Guest home. There are pet boarding facilities on the island.

Inquiring About Availability
Once you’ve found the dates that you desire, simply fill out the easy online request form and send it to us. The form that you fill out tells us who you are, and how many are in your group, and other particulars about your request.  Once that’s filled out and emailed back to our offices, the Estate coordinator will contact you and we will send a contract detailing the payment terms, and cancellation policies.  

If you prefer, you can directly call our Estate coordinator and process your rental over the phone. If within the USA, you will normally receive a reply within minutes of inquiring. If you are inquiring from Europe or any other continent where the time difference is 8 hours or more, please expect a response within a 12-24 hour period.  Our Specialists will do their best to accommodate your time difference.  Please check your SPAM box as some servers will put our email response into SPAM.  Add us to your “safe senders” list for future inquiries.

What do I do Once I’m Ready to Book?
Once you’re ready to book, everything moves quickly.  Since other inquiries are coming in we cannot place holds on the property for over 48 hours.  Just because it is available one day, doesn’t mean it’s going to be available the next.  Holiday and “in-season” time frames get booked up fairly quickly, so don’t delay in securing your dates.

What Happens if I Have an Issue at the Home Upon Arrival?
The Estate will be inspected prior to your arrival and everything should be in good working order. If a problem develops and you have an issue, simply inform the coordinator who will assist. Every effort has been made to accurately describe the Estate and the Islamorada area. We earnestly want to fulfill your expectations and encourage you to view the Estate ahead of time, or at least know the area. If that is not possible, please peruse the photographs in our website to ensure that the Estate will satisfy your needs and meet your expectations.